Refund & cancellation policy

You may cancel a recurring ZAVN subscription in accordance with the controls we make available in the Service (for example, account or billing settings) and with Paddle's processes described in the Paddle Buyer Terms. Cancellation stops future renewals; it does not always entitle you to a refund for the current or prior billing periods unless required by law or expressly stated in Paddle's policies.

Requests relating to payment processing, charges, invoices, and refunds of money paid are handled by Paddle under their Refund Policy and applicable law. Buyers may use Paddle's support channels (including paddle.net) as described in Paddle's documentation.

If a refund of subscription fees is issued for a period you already paid for, access to paid features for that period may end when the refund is processed, as described in Paddle's terms.

If you are a consumer, you may have withdrawal, cooling-off, or other rights depending on your country (for example in the EEA, UK, or elsewhere). Those rights are determined by applicable law and by Paddle's role as reseller; see Paddle's Refund Policy and Buyer Terms for how they apply to digital services and subscriptions.

For questions about ZAVN features or your account, contact Vocett via our contact page or vocettt.com.ng. For payment or refund status on Paddle transactions, use Paddle's buyer support as linked above.